Impacting The Community
"She Was Invisible to the System — Not to Us"
A woman living on the streets had health insurance but no primary care physician and no way to navigate the system on her own. She had open, oozing sores on her legs that had gone untreated for weeks. She had refused shelter placement because she would not leave her pets and her family network behind — and no one had offered her an alternative.
Nancy Bell met her where she was. She connected her directly to emergency care, coordinated wound treatment, and began the process of linking her to a primary care provider — without requiring her to abandon the people and animals she depended on for survival.
The system had made her invisible. Global 1 made her matter.
"Global 1 helps make patients and families feel whole again."
"A Mammogram That Couldn't Wait"
A low-income patient had been waiting weeks for a mammogram appointment that kept getting pushed back. She had no transportation, no advocate, and no one helping her navigate the system. The delay was putting her health at serious risk.
Nancy Bell intervened. She worked directly with the scheduling team, identified an expedited appointment pathway, and coordinated transportation to make sure the patient could actually get there. What had been weeks of waiting became a same-week appointment.
Sometimes the difference between early detection and a late diagnosis is one person willing to make the call. Global 1 makes that call.
"Global 1 helps make patients and families feel whole again."
"No One Answered — Until Global 1 Called"
A veteran in Virginia had been trying for months to get a VA appointment. His family had exhausted every option — calling, waiting, getting transferred, and getting nowhere. A family friend reached out to Nancy Bell on behalf of a veteran in need. It was a personal request, but it was squarely within Global 1's mission.
Nancy Bell called the VA directly. She navigated the system, advocated for the veteran's urgent need, and secured not only an appointment but a referral to an acute long-term care facility that could properly address his condition.
He had been invisible to a system that was supposed to serve him. Global 1 made sure he was seen.
"Global 1 helps make patients and families feel whole again."
"He Just Wanted to See His Horses Again"
A man who had spent his life loving horses and ranch living had developed liver cirrhosis from years of alcohol use. He had stopped drinking and been placed on the transplant list — but he kept landing back in the emergency room, cycling through hospitalizations that were stealing what little quality of life he had left.
Nancy Bell called a meeting with his entire care team. She advocated for a comprehensive patient education strategy — requesting that every provider formally educate him on each of his conditions, teach him to recognize his own symptoms, and establish a clear plan for managing his care through primary care and specialty visits rather than the emergency room.
The plan worked. Emergency room visits dropped. Specialty appointments increased. He stopped reacting to crises and started managing his health.
And then — he received his liver transplant.
He went home. He went back to his ranch. He visited his horses. He lived a fuller, more meaningful life than anyone had predicted — and when he eventually passed, he did so peacefully, on his own terms, having truly lived.
This is why Global 1 exists.
"Global 1 helps make patients and families feel whole again."
"He just needed someone to fight for him"
A patient living out of his car had been battling multiple sclerosis and prostate cancer in remission. He had been referred to a case manager for shelter placement, but the process had stalled. He refused traditional shelter options due to shared facilities and strict schedules that conflicted with his medical needs — and no one was listening.
Nancy Bell stepped in. She researched CalOptima's Enhanced Care Management funding, presented the case directly to the case manager, and secured hotel placement for the patient in time for his scheduled colonoscopy. Global 1 also coordinated diapers, food, and clothing — items he desperately needed but had no way to obtain on his own.
He didn't just need a bed. He needed someone to fight for him. Global 1 was that someone.
"Global 1 helps make patients and families feel whole again."
"He Came to the Hospital Confused — He Left With a Care Map"
A 56-year-old man living with Zollinger-Ellison syndrome, a pancreatic tumor, and Type 1 Diabetes had been cycling in and out of the hospital — confused, frightened, and overwhelmed by the complexity of managing multiple serious conditions at once. His family was equally lost.
Nancy Bell went to his bedside and stayed. She spent the full day with him — listening, assessing, and then taking action. She ensured his case managers were making daily visits, that every specialist was communicating clearly, that all follow-up appointments were scheduled before he left the hospital, that his medical equipment was delivered correctly, and that a registered nurse completed a home safety evaluation.
He and his family left with a clear, organized care map for the first time. Hospital readmissions dropped significantly. He became fully independent in managing his own care.
Nobody should have to navigate a complex diagnosis alone. Global 1 makes sure they don't have to.
"Global 1 helps make patients and families feel whole again."
"Everyone Deserves Dignity — Even at the End"
A homeless man who had spent years living in a shelter was admitted to Kindred Hospital and placed on Hospice care. His family reached out to Nancy Bell desperate for someone to help them navigate a system they didn't understand — at the most difficult moment of their lives.
Nancy showed up. She sat with the family, educated them on what to expect, and made sure they understood every step of the process ahead. She advocated directly with the care team to ensure the patient received dignified, compassionate Hospice care — bridging the gap between his history of homelessness and the end-of-life care he deserved. She made sure the team was aligned with the family's wishes and that no one — not the patient, not his loved ones — felt alone in that hospital room.
A man whose life had been marked by hardship and homelessness spent his final days with dignity, comfort, and his family by his side.
Every person deserves that. Global 1 makes sure they get it.
"Global 1 helps make patients and families feel whole again."
"Hospice Is Not Giving Up — It's Giving Love"
An elderly woman's medical team had recommended Hospice care. Her adult daughter was devastated — convinced that accepting Hospice meant abandoning her mother and leaving her to die alone. The family was in conflict with the medical system at the very moment they needed peace the most.
Nancy Bell sat with the daughter and listened. Then she gently educated her on what Hospice care truly means — that it is not exclusively for patients with less than three months to live, but provides intensive, one-on-one care and dignified management for patients who need closer attention. She explained that Hospice would allow her mother to remain in her own home, in a familiar and safe environment, surrounded by the people she loved.
The daughter's resistance turned to acceptance. Her grief turned to peace. She was able to be fully present for her mother's final weeks — not in conflict with the system, but in harmony with it.
Global 1 didn't just navigate the healthcare system that day. We helped a family find their way back to each other.
"Global 1 helps make patients and families feel whole again."